Privacy Policy

1. Introduction

Amanta (referred to in this policy as "we," "us," or "our") operates a residential care home at 82 Charoenkrung Road, Wat Phraya Krai, Bang Kho Laem, Bangkok 10120, Thailand. This Privacy Policy describes how we collect, use, store, and protect personal information provided to us through our website, contact forms, and direct communications. We take data protection seriously and handle all personal information with appropriate care and discretion.

By using our website or submitting information to us, you agree to the handling of your data as described here. If you have any questions, please contact us at privacy@{{DOMAIN_NAME}}.

2. Data We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, provided when you fill in our contact form or communicate with us directly.
• Enquiry content: The content of messages you send through our website, which may include details about a family member's care needs.
• Technical data: IP address, browser type, pages visited, and time spent on the site, collected automatically via analytics cookies (if accepted).
• Communication records: Records of correspondence with us by email, phone, or in person.

We do not collect sensitive health data through our website. Any health-related information shared during the admission and care planning process is governed by separate internal privacy protocols and is not covered by this web policy.

3. How We Use Your Data

Personal data collected through this website is used for the following purposes:

• Responding to your enquiry or request for information
• Arranging a visit or initial consultation
• Sending follow-up communications related to your specific enquiry
• Improving our website through analysis of anonymised usage data
• Complying with applicable legal and regulatory obligations

We do not use your data for unsolicited marketing communications. We do not sell or transfer your data to third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following grounds under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019):

• Consent: Where you have given explicit consent by submitting a contact form or accepting cookies.
• Legitimate interest: To respond to enquiries and manage our business operations in a manner that respects your rights.
• Legal obligation: Where processing is necessary to comply with applicable law.

5. Data Retention

We retain enquiry data for a period of 24 months from the date of last contact, after which it is deleted unless an ongoing relationship has been established. Anonymous analytics data is retained for up to 26 months. Data related to residents and their families held under separate care records policies is retained as required by Thai health and care regulations.

6. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• With website hosting and analytics service providers who process data on our behalf under appropriate data processing agreements.
• Where required by Thai law or a competent regulatory authority.
• In the event of a business transfer, with your data handled under equivalent protections.

We do not transfer personal data outside of Thailand except where adequate safeguards are in place as required under the PDPA.

7. Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. Essential cookies are always active. Optional analytics and preference cookies are only placed if you provide consent through our cookie banner. You can review and adjust your cookie preferences at any time on our Cookie Policy page.

8. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may request that we limit processing of your data in certain situations.
• Right to data portability: You may request your data in a portable, machine-readable format where technically feasible.
• Right to object: You may object to processing based on our legitimate interest.
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at privacy@{{DOMAIN_NAME}}. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to contact enquiry data is restricted to authorised staff members with a need to process it. In the event of a data breach that affects your rights, we will notify you and the relevant authority as required under the PDPA.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children

Our website is intended for adults aged 18 and older. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal data to us, we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the revised policy.

13. Contact

For any questions, requests, or concerns related to this Privacy Policy or our data practices, please contact:

Amanta
82 Charoenkrung Road, Wat Phraya Krai, Bang Kho Laem, Bangkok 10120, Thailand
Email: privacy@{{DOMAIN_NAME}}
Phone: +66 2 291 5837